Hassle-Free Returns with FashionNix – Your Premium Fashion Destination
At FashionNix, we are committed to ensuring that your shopping experience is as satisfying as possible. If you need to return an item, our return policy is designed to be straightforward and customer-friendly. Please review our return policy below to understand the process and conditions.
Returns Within 7 Days
We offer a 7-day return window for most of our products, allowing you ample time to decide if your purchase meets your expectations. To initiate a return, please follow these guidelines:
- Return Request: Contact our customer service team within 7 days of receiving your order to request a return authorization. You can reach us via email at support@fashionnix.com or use our Contact Form.
- Condition of Items: Ensure that the items you wish to return are in their original, unused condition, with all tags attached and packaging intact. Products that show signs of wear or damage will not be accepted for return.
- Return Shipping: Once your return request is approved, you will receive instructions on how to return the items. Please note that return shipping costs are the responsibility of the customer, except in cases where the item is defective or an error was made on our part.
- Refund Process: After we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Non-Returnable Items
Please be aware that some items are non-returnable. These typically include:
- Final Sale Items: Products marked as final sale or clearance items cannot be returned.
- Personalized Items: Customized or personalized products are not eligible for return.
- Intimate Apparel: Due to hygiene reasons, intimate apparel and swimwear cannot be returned.
Exchanges
At this time, FashionNix does not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
Conditions and Terms
- Eligibility: To be eligible for a return, items must be returned within 7 days from the date of receipt.
- Return Authorization: Returns must be pre-approved by our customer service team. Unauthorized returns may not be processed.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
- Email: support@fashionnix.com
- Customer Service: Contact Form
Thank you for shopping with FashionNix. We are here to ensure that your fashion experience is enjoyable and stress-free.